Understanding Your Partner Commissions

See your estimated commission for each sold account by going to Partner > Dashboard > Client List > Overview and looking at the “Estimated Commission” column.

To determine monthly owed commissions, all deals (or Qualified Transactions, as defined in the MSPPA) are multiplied by their commission rate at the end of each month. 

If your client pays in a different currency than what you receive payments in, the commissions will be converted to your payment currency. This is done by multiplying the commission amount by the current conversion rate on the last day of the month.

Estimated commissions give you a general idea of what you’ll earn from closed deals. They're based on the value of the sold Mochadocs product(s) multiplied by the deal's commission rate (typically 0%, 10%, or 20%).

Please note that for non-USD client deals, your tier is calculated using a fixed foreign exchange rate to convert them into USD. This means your tier calculation and your actual commission amount may differ if the currency conversion rate at time of calculation differs from the fixed foreign exchange rate used in your partner dashboard.  We reserve the right to update estimates at any time.

Yes. We label them as “estimates” because your actual commission may change for various reasons, including client subscription updates, cancellations, accounting adjustments, and currency conversion rates at the time of payment. 

Partners are always paid in one currency, regardless of the currency your clients pay in. This currency is determined by the Mochadocs entity your partner account was signed under when you joined the partner program.

Possible currencies based on location:

If you have questions about the currency of your commission payments please contact your account manager or refer to Section 5. B.- “Revenue Share Payment” of the Mochadocs Solutions Partner Program Agreement for more information.

There are several reasons why this may have happened: 

We don’t have the proper documentation needed to pay you.

We ask that you provide the required banking and tax documentation within six months of closing a deal OR within six months of an attempted, but failed, commission payment. If we continue to be unable to pay you due to missing paperwork for over six months, your revenue share will be forfeited. When revenue share is forfeited, the forfeiture is irreversible. Once we receive accurate, complete paperwork you can start receiving commissions on all future qualified deals (as outlined in Section 5 - “Revenue Share and Payment” of the Mochadocs Solutions Partner Program Agreement). Please review our Program Policies page for more details about required documentation. 

If you are a VAT/tax liable partner, you must provide a required invoice in order to receive your revenue share payment. If we do not hear back within six months of our invoice request, your revenue share will be forfeited on previously sold deals. See the sections below with more information for tax-liable partners about invoice submission requirements. 

The deal was not eligible for commissions. 

Do It For Me (DIFM) is when Mochadocs refers a deal to you. Unless the partner and deal are eligible for the Upmarket Referral Program, no commissions will be paid.  See our Sales Rules, Program Policies, and the Mochadocs Solutions Partner Program Agreement for more information.

There is a subset of referrals that fall into the Upmarket Referral Program, which do qualify for 10% commissions for one year. See more details about this program here. (Solutions Partner Program Sales Rules)

We pay commissions for deals you bring to Mochadocs. But, we don’t pay commissions on deals that Mochadocs reps refer you for (known as Do It For Me or DIFM deals), unless those deals fall into specific programs. Referrals from Mochadocs are eligible for Sold MRR credit towards your tier, but not always for commissions. 

You were an untiered partner collaborating on a deal with direct sales reps before November 1, 2019. You weren’t eligible for commission at that time.

The deal is no longer eligible for commissions.

You closed a deal as a solutions provider more than 12 months ago. Commission expires for solutions providers 12 months after any deal closes. See the “Provider Revenue Share" section of the Mochadocs Solutions Partner Program Agreement for more information.

Your client did not pay their Mochadocs bill. Partner commissions are paid out based on what the customer pays us. See Section 5B - “Revenue Share Payment” of the Mochadocs Solutions Partner Program Agreement for more information.

A customer objects to you receiving credit or revenue share for their account. This is uncommon, but if it happens, we’ll email you to make you aware that the customer requested you not receive commissions on their account, and will let you know the date the commissions ended. See Section 4 - “Qualified Transactions” of the Mochadocs Solutions Partner Program Agreement for more information.

You earned a commission as a partner but later moved to the provider program. In the provider program, you receive revenue share for 12 months only. If you have already received 12 months of revenue share or more from the date of the original deal sold date, your revenue share payment will stop immediately on the date of your downgrade to the provider level.

Deals sold before April 1, 2023

Deals sold before April 1, 2023 are subject to a legacy plan. Partners will continue to make commissions on deals sold before April 1, 2023 until April 1, 2025, regardless of whether they are managing the client or not. After April 1, 2025, partners can continue to receive ongoing 20% commission on accounts they are actively managing, as designated by Managed MRR credit. If you are no longer receiving Managed MRR credit for a customer, revenue share for that customer will stop. 

Deals sold on or after April 1, 2023 earn commissions for three years from the sold date. See Sales Rules for details.

Commissions are paid quarterly, 45 days after the quarter ends. It may take a few days for any given payment to post after processing.

During the Q1 remittance cycle (May 15), commissions earned in January, February, and March are disbursed to partners.

During the Q2 remittance cycle (August 15), commissions earned in April, May, and June are paid, and so on for the Q3 and Q4 cycles. 

Note, commissions are not automatically disbursed during the remittance date for potentially VAT/tax-liable partners. If you are one of these partners, see the sections below for more information about how to receive your revenue share. 

You can submit a ticket here on the payment date above to request a quarterly commissions statement. If you wish to receive statements automatically every quarter, you’ll need to provide us with your partner portal ID and all email addresses to which statements should be sent.

To be eligible to receive commissions, you must submit the appropriate and correct documentation through your partner account, and it must be accepted by Mochadocs. 

For most partners, that simply means providing a completed bank form and tax wizard/form via your partner portal. 

There are some additional requirements for potentially VAT/tax-liable partners. If you are one of these partners, see the sections below with more information about how to receive your commissions from Mochadocs.

Partners are responsible for the submission of required documentation in order to receive commission payments from Mochadocs. If the required and correct documentation is not submitted within six months immediately following the close of a qualified transaction, you are no longer eligible for revenue share. Forfeiture is irreversible. 

For more information regarding revenue share and payment, please review the Mochadocs Solutions Partner Program Agreement (MSPPA). For more details about required documentation, please visit the Mochadocs Solutions Partner Program Policies webpage.

This could be due to a number of reasons. Some possible ones include:

* Missing or incomplete bank and tax forms required for payment

* Missing paperwork or improper/incomplete process followed when attempting to change the business name on your account

* There was a failure with your bank account, requiring an update to your banking info

* Mochadocs has not received the required invoice if you are a potentially VAT/tax-liable partner. 

* Please submit a ticket here for more information about any missing payments. 

When partners downgrade to the provider level, all commissions are reset to a twelve month duration. If you have already been paid revenue share for twelve months or more at the time of the downgrade, your revenue share will stop immediately.

If a provider upgrades to the partner level, any deals/product lines originally sold at the provider level will remain limited to twelve months of commissions. At the partner level, you can earn revenue share for up to three years on any new product lines sold to a customer, assuming all appropriate sales rules are followed.