When a cloud service provider goes bankrupt, has filed for Chapter 11 protection, or simply decides to terminate a service, every customer would want to be ensured that access to the data and preferably also the application will be granted. At least until an alternative has been found.
That is why thorough research on the continuity of service provided when purchasing a cloud solution is of utmost importance. This goes far beyond just the security of the data and the data centers.
MochaDocs is cloud supplier, but also utilizes other cloud solutions. One of our basic conditions when purchasing a cloud solution is that the provider guarantees the continuity of its services. That is, incidentally, independent of the financial position of that cloud provider. After a claim for damages, for example, a completely healthy company can be declared bankrupt. MochaDocs itself has ensured the continuity of its services in cooperation with Escrow4All .
Escrow4All is a full-service Dutch escrow supplier for technological escrow solutions and provides, amongst other services, comprehensive arrangements for organizations such as ING, USG, RICOH, mijnpensioenoverzicht.nl, ITON, Pon and ABN AMRO.
Due to our cooperation with Escrow4All, protocols will be put in place to guarantee the service for a fixed period in the event of an imminent bankruptcy of MochaDocs. The customer will receive a certificate from Escrow4All at the start of the subscription which states the guaranteed continuation of the services.
The business continuity insurance can be purchased at a 5% surcharge on top of the subscription dues. For any additional information, please inquire with MochaDocs.
The definition of Escrow can be found on Wikipedia: Escrow