You may purchase Consulting Services through an Order Form or Statement of Work. Unless otherwise described in a Statement of Work or Order Form, the Consulting Services we provide will be delivered in English or Dutch. Fees for these Consulting Services are in addition to your Subscription Fee. If you purchase Consulting Services that recur, they will be considered part of your subscription and will renew in accordance with the ‘Billing and Renewal’ section in the Master Agreement.
We may choose to change any personnel assigned to your account or the Consulting Services at any time for any or no reason. Unless otherwise agreed or specified in the applicable description, all Consulting Services are performed remotely. For Consulting Services performed onsite, (i) you will reimburse us our reasonable cost for all expenses incurred in connection with the Consulting Services and (ii) we may update the date and/or location at any time, regardless of whether a date and/or location is specified in your Order. If we update the date and/or location after purchase, we will notify you. Consulting Services are non-cancelable and all fees for Consulting Services are non-refundable.
Any invoices or other requests for reimbursements will be due and payable within thirty (30) days of the date of the invoice. If there are a specific number of hours included in the Consulting Services purchased, those hours will expire as indicated in the applicable description, which expiration period will commence upon purchase (the “Expiration Period”). If there are deliverables included in the Consulting Services purchased, it is estimated that those deliverables will be completed within the time period indicated as the delivery period in the applicable description, which delivery period will commence upon purchase (the “Delivery Period”). If the Consulting Services provided are not complete at the end of the Delivery Period due to your failure to make the necessary resources available to us or to perform your obligations, such Consulting Services will be deemed to be complete at the end of the Delivery Period. If the Consulting Services provided are not complete at the end of the Delivery Period due to our failure to make the necessary resources available to you or to perform our obligations, the Delivery Period will be extended to allow us to complete such Consulting Services.
We might provide some or all elements of the Consulting Services through third party service providers. Consulting Services are non-cancelable and all fees for Consulting Services are non-refundable.
Last updated: February 10, 2016