The purpose of a support ticket is to understand and help with a problem as soon as possible. To do that we need a detailed description of the problem. Try to answer all of these questions:
What did you do before the problem occurred?
Have you experienced the same problem on a different computer?
What is the exact problem?
Critical problem for all users: The system is unusable.
Functionality is negatively affected or significant decrease of performance is experienced. Problem is lasting and affects many users. No solution is available.
Performance of the system or a bug that affects some users. A temporary solution is available, but not sustainable.
A bug in relation to a technical problem. Affects a small amount of users with a reasonable solution possible.