Whenever a cloud service provider goes out of business, in suspension of payments is, or simply terminates a service, the customer wants certainty that he can keep access to the data and preferably to the application. At least until you find a reliable alternative.
Hence it is vital to explore in which way the continuity of a service is arranged by the provider. It goes way beyond the sole security of data and data centers. This entire arrangement is an important factor before utilizing a new cloud solution.
MochaDocs is a cloud provider, but it uses services of other cloud solutions too. One of our basic conditions before purchasing a cloud solution is that the supplier guarantees the continuity of their services. This is by the way not tied to the financial position of the supplier. For example, a completely healthy company can file for bankruptcy after a substantial insurance claim. MochaDocs has guaranteed its continuity in collaboration with Escrow4All.
Escrow4All is a full-service Dutch escrow provider for technological escrow solutions and supplies extensive arrangements for organizations such as ING, USG, RICOH, mijnpensioenoverzicht.nl, ITON, Pon and ABN AMRO.
Due to the collaboration with Escrow4All, our protocols come into force in times of a possible bankruptcy. These state that our service is guaranteed for a predetermined period. At the start of a subscription every customer receives a certificate in which the continuation of the service is guaranteed.
Definition Escrow can be found on Wikipedia (http://en.wikipedia.org/wiki/Escrow)