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MochaDocs Support Ticket

 

The purpose of a support ticket is to understand and correct any issues as quickly as possible. A thoroughly detailed description of the issue is extremely helpful. Please include details to your inquiry shown below:

 

  • Exact steps are taken before the issue occurred
  • Share if another PC has been used to try access MochaDocs and if the same issue also occurred
  • Note the details and timeline of the occurrence
  • Attach screenshots where possible

 

Support Ticket Formulier

Definition levels

 

Stage 1 - Critical

Critical production problem for all users: the system is unavailable.

 

Stage 2 - Urgent

Significant reduction in primary functionality or performance. Permanent issue affecting multiple users. No reasonable solution available.

 

Stage 3 - High

System performance issue or bug for some but not all users. Short-term temporary solution available, but not scalable.

 

Stage 4 - Medium

Research relating to a routine technical problem; consequences for a small number of users. Reasonable solution available. Necessary to have a solution as soon as reasonably possible.