The purpose of a support ticket is to understand and correct any issues as quickly as possible. A thoroughly detailed description of the issue is extremely helpful. Please include details to your inquiry shown below:
Critical production problem for all users: the system is unavailable.
Significant reduction in primary functionality or performance. Permanent issue affecting multiple users. No reasonable solution available.
System performance issue or bug for some but not all users. Short-term temporary solution available, but not scalable.
Research relating to a routine technical problem; consequences for a small number of users. Reasonable solution available. Necessary to have a solution as soon as reasonably possible.